Help centre

Free on every order, with Royal Mail Tracked 48. If you need it sooner, next working day tracked delivery is £2.95.

Orders paid for by 3pm Monday to Friday go out the same day. Tracked 48 usually arrives in 2 to 3 working days; next working day delivery arrives the next working day after dispatch. The checkout shows the expected date.

We email a tracking link as soon as your order is sent. You can also see it on your order page and in your account.

Not at the moment. We deliver to addresses in the United Kingdom only.

Yes. You have 30 days from delivery to return anything unused and in its original packaging. How returns work.

We are sorry. Tell us as soon as you can, with a photo if possible, and we will put it right with a replacement or a refund. Your legal rights for faulty goods always apply.

That is fine within 30 days of delivery, as long as it is unused and boxed as it arrived. Please send back the free gift too.

The De'Longhi DLSC002 fits De'Longhi bean-to-cup machines with a filter in the tank: Magnifica S, Magnifica Evo, Magnifica Start, Dinamica, Rivelia, Eletta, PrimaDonna and Maestosa. La Specialista and Dedica do not take a tank filter. Tell us your machine and we will show only what fits.

When your machine's descale light comes on, as long as the water hardness is set correctly. See how often to descale and how to descale step by step.

About every two months. How to fit a De'Longhi water filter.

De'Longhi's manufacturer's guarantee covers machines. Keep your order email as proof of purchase, and contact us first if something goes wrong: we will help you through it.

Choose Subscribe on a product, pick how often, and you save 10% on every delivery. We email you before each charge, and you can skip, change the date or product, pause or cancel at any time from your account. Subscription terms.

Sign in to your account and choose Cancel on the subscription. It takes effect straight away for future deliveries; there is no fee and nothing to ring.

By card, and with Apple Pay, Google Pay and the other options shown at checkout. Card details are entered on Stripe's secure payment page; we never see them.

No. You can check out as a guest. An account lets you see orders, reorder in one tap and manage subscriptions; you sign in with a link we email you, so there is no password to remember.

Yes. Your order email shows the VAT. If you need a full VAT invoice for a business, email us your order number. Kohima Ltd is VAT registered (GB458624757).

Sign up for emails at the bottom of any page and we will send you 10% off your first order. We send care reminders and the odd offer; unsubscribe any time.