Last updated: 26 October 2026.
Subscriptions are for coffee and machine care you use up. Here is everything you are agreeing to, in plain words.
What you get
- The products you chose, delivered every week, month or number of months you picked.
- 10% off the normal price of each item on every delivery, while you stay subscribed.
- Free tracked delivery, as with every order.
How you pay
- You pay for the first delivery when you sign up. After that, your card is charged automatically on the day each delivery is due.
- Your card is held securely by our payment provider, Stripe. We never see the full card number.
- If a payment fails, we email you a link to update your card. Nothing is sent until it is paid.
Reminders
We email you before every charge (three days before), with the date, what is being sent and the price, and a link to skip, change or cancel. If the price of anything in your subscription changes, we tell you before the next charge and you can cancel before paying the new price.
Changing, skipping and cancelling
- Sign in to your account, or use the link in any subscription email.
- Skip the next delivery, move the date, change how often, change the products or pause: any time before the charge.
- Cancel at any time, online, in one step. There is no minimum term, no fee and no need to call. Cancelling stops all future charges straight away; anything already paid for is still sent.
Your right to cancel
As well as cancelling at any time, you have 14 days from receiving your first delivery to cancel the subscription and return that delivery for a refund under the Consumer Contracts Regulations. Opened coffee or descaler cannot be returned for hygiene reasons unless faulty. Our normal 30-day returns also apply to each delivery.
If we need to stop or change it
If a product is discontinued or out of stock, we email you before the charge and suggest an alternative; we never send a substitute without your agreement. We can end a subscription with notice by email, and will not charge for anything we do not send.
Questions
Email info@coffeecabinet.co.uk or call 0330 133 1290.
