Last updated: 26 October 2026.
In short: you have 30 days from delivery to send back anything unused for a refund. That is longer than the law requires, and it does not affect your legal rights, which are set out below.
Our 30-day returns
- Tell us within 30 days of delivery that you want to return something. Email us with your order number.
- We send you a returns label and instructions. Please do not post anything back before we have replied, so we can match it to your order.
- Items must be unused, complete and in their original packaging. Please pack machines in their original box.
- If you return a coffee machine that came with a free gift, please send the gift back too, unused.
- We refund to your original payment method within 14 days of receiving the return. Your bank may take a few days more to show it.
Your legal right to cancel (14 days)
Under the Consumer Contracts Regulations 2013 you can cancel an online order for any reason within 14 days of the day you receive the goods. Tell us clearly (an email is fine), then send the goods back within 14 days of telling us. We refund the price and the standard delivery cost within 14 days of getting the goods back, or of you showing proof you sent them, whichever is sooner. If you chose next-day delivery, we refund the cost of the free standard option, which is £0.
We may reduce a refund if the goods have been handled more than you would need to see what they are and how they work (for example, a machine used to make coffee). Our 30-day returns cover this right too, so in practice you have 30 days.
Things we cannot take back
For hygiene reasons, coffee and descaler that have been opened after delivery cannot be returned unless they are faulty. Unopened bags and bottles are fine.
Faulty or not as described
The Consumer Rights Act 2015 gives you stronger rights when goods are faulty, not as described or not fit for purpose:
- Within 30 days of delivery, you can reject them for a full refund.
- After 30 days and within 6 months, you can ask for a repair or replacement. If that fails, you can have a refund.
- After 6 months, you can still claim for up to 6 years (5 in Scotland), though you may need to show the fault was there when it arrived.
For faulty goods we pay the return postage. Coffee machines also have De'Longhi's manufacturer's guarantee, which adds to these rights.
Subscriptions
You can cancel a subscription at any time. See the subscription terms.
Contact
Email info@coffeecabinet.co.uk or call 0330 133 1290. Returns address: Coffee Cabinet, Unit 12, The Sidings Yard, Mart Road, Minehead, Somerset TA24 5SF.
